Help & Support

NestPrep is an AI-powered smart interview platform that helps you practice and perfect your interview skills through realistic simulations.

Choose your role → Upload resume/JD or paste details → Get personalized AI interview questions → Receive instant feedback and detailed ratings.

Students, professionals, job seekers, and anyone looking to improve their interview performance and confidence.

Yes, an account is required to save your progress, track interview history, manage credits, and access personalized features.

Absolutely. Your data is encrypted and stored securely following industry best practices and our comprehensive Privacy Policy.

Credits are the in-app currency used to take smart interviews. Each interview session consumes credits based on the package you choose.

Purchase credit packages or earn 2 credits for every successful referral when your friends sign up and complete their profile.

No, credits are non-transferable and tied to your account for security reasons.

No, your credits remain valid indefinitely as long as your account is active and in good standing.

We currently support Razorpay for secure payments. Additional payment options including Stripe are coming soon.

Share your unique referral code with friends → They sign up using your code → You automatically earn 2 credits when they complete their profile.

Your referral code is available on the Referrals page. You can copy, share, or generate a new code anytime.

No limit! Refer as many friends as you want and earn unlimited credits through our referral program.

Credits are automatically added to your wallet as soon as your referred friend completes their profile setup.

Technical interviews (coding, system design), behavioral interviews, HR rounds, and role-specific questions tailored to your industry and experience level.

Each interview session typically includes 8-12 questions, carefully selected based on your role, experience, and the job description you provide.

Yes, your interview progress is automatically saved. You can pause at any time and resume later from where you left off.

Yes, you receive instant feedback after each answer, including detailed ratings, suggestions for improvement, and specific areas to focus on.

Yes, you can reschedule a booked interview before it starts from the Interviews page. Once an interview is completed, you cannot reattempt the same session — book a new interview if you want more practice.

Check your phone number, network connection, and spam folder. If the issue persists, try requesting a new OTP or contact our support team.

This is rare but can happen due to payment processing delays. Create a support ticket with your payment ID and transaction details, and we'll resolve it within 24 hours.

Try updating to the latest version, restarting your device, or clearing the app cache. If the problem continues, please report it through our support system.

Navigate to Profile to modify your personal details, experience, skills, and other information. Changes are saved when you click Save.

Go to Settings and use the Delete Account option in the Danger Zone section. Please note this action is permanent and will remove all your data, interview history, and credits.

All your personal data, interview recordings, feedback, and account information are permanently deleted unless we're legally required to retain certain information.

Use the contact section below to send us an email, or reach out directly at support@nestprep.academy. We're here to help with any questions or issues you may have.

We aim to respond to all support tickets within 24-48 hours. For urgent payment or technical issues, we prioritize faster resolution.

Access our Terms of Service and Privacy Policy from the links at the bottom of this page. These documents outline your rights, our responsibilities, and how we handle your data.